How can we help?

Contact

Email contact@pips2.com with a short description of the issue. If the problem is tied to a puzzle, include the puzzle date, difficulty, and whether you were using the iOS app or the website.

Common Requests

• Report a bug, display issue, crash, or broken link.
• Send puzzle feedback for a board, hint, answer, or leaderboard result.
• Ask for help with your anonymous player profile, stats, or Battle results.
• Request access, correction, or deletion of information associated with your Pips 2 use.

iOS Purchases and Downloads

Is Pips2 a subscription?

No. Pips2 for iOS is a one-time download purchase through the App Store. All app features are included, with no ads, subscriptions, or in-app purchases. The App Store shows the current download price in your region. Apple handles the payment.

Do any modes or hints cost extra?

No. Classic Play, Repair, Daily challenges, the archive, Live Battles, hints, and solutions are included. Both players need Pips2 installed and an internet connection for a Live Battle.

I downloaded Pips2 when it was free. Do I need to pay again?

No. If you already got Pips2, this update does not ask you to buy it again. Keep using the Apple Account that originally downloaded the app.

How do I reinstall Pips2 or use it on another device?

Use the original Apple Account to redownload Pips2 from your App Store apps list. There is no in-app purchase to restore. See Apple's redownload instructions. Your download access and your anonymous player profile are separate: redownloading the app does not automatically transfer your progress to another device.

How do I request a refund?

Follow Apple's refund instructions to submit a request. Apple determines refund eligibility. Deleting player data in Pips2 does not remove your App Store purchase or request a refund.

Offline Play and Puzzle Availability

Classic Play and Repair work offline. Daily and archive boards can be played offline when they are included on your device. Live Battles, leaderboards, and online progress updates require an internet connection.

There is no daily play limit in Classic Play or Repair. Classic Play uses a built-in puzzle library and may repeat boards after you work through it. Daily challenges offer one board per difficulty each day.

Privacy and Terms

For privacy questions, review our Privacy Policy. For service rules and fair-play expectations, review our Terms of Service.

Corrections and Rights Requests

To report an attribution error, request a correction, or raise a copyright or trademark concern, email contact@pips2.com with the affected URL and enough information for us to review the request.

Independent Project

Pips 2 is independent and is not affiliated with, endorsed by, or sponsored by The New York Times. Please contact us only for support related to Pips 2.